LevelUp Casino’s licences and Australian access

Updated October 2026

Licensed

Available in AU

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LevelUp Casino operates a hybrid fiat-and-cryptocurrency gambling platform, but overseas licences do not change the legal position of online casino games in Australia. An offshore authorisation is separate from permission to offer a particular gambling product to Australian customers. For LevelUp, that distinction has a concrete enforcement history. Its current operator is Novatrix SRL; separate records identify an Anjouan licence covering the casino domain and a Tobique licence holder entry for the company.

The company’s legal records, consumer complaint history and customer-support arrangements answer different questions. A licence entry establishes the scope shown by a particular issuer. A complaints history shows how disputes have been handled on one platform. Neither replaces the rules that govern Australian customers or creates an Australian route for legal online casino play.

Why online casino services are prohibited in Australia

Australia’s Interactive Gambling Act 2001 prohibits the supply of online casino services to customers in Australia. The Australian Communications and Media Authority (ACMA) enforces the federal restrictions. Online slots, online roulette and comparable internet-delivered casino games fall within the prohibited category. That category is distinct from permitted forms of interactive wagering, for which Australian licensing arrangements can apply.

ACMA has named Level Up Casino in its investigations and enforcement material concerning prohibited interactive gambling services with an Australian customer link. The practical outcome is straightforward: an offshore casino licence does not authorise LevelUp Casino to provide online casino games to people in Australia. An Australian account currency or an internationally advertised payment method does not alter the product’s legal classification.

A wagering operator may appear on an Australian licensing register for products that are lawful to provide. An online casino cannot obtain the same permission simply by satisfying the requirements for licensed wagering; the prohibited service is a different category. When assessing a casino’s legal position, the relevant question is therefore whether that type of service is permitted at all, before considering who licensed the operator elsewhere.

These restrictions concern the provider’s offer of online casino services and the protections available to Australian customers. A separate discussion of cards, wallets and cryptocurrency transfer mechanics appears in the LevelUp payments overview; payment availability should not be read as permission to use a prohibited service.

Offshore disputes leave Australian customers exposed

An Australian customer dealing with an offshore online casino may lack the protections attached to Australian-licensed wagering. ACMA warns about unlawful overseas services in part because customers can encounter difficulties recovering money or resolving an account dispute. A licence issued elsewhere may provide its own complaint route, but it does not bring an online casino under the Australian wagering supervision that applies to permitted local products.

The distinction matters when a transaction stalls. A casino support agent may handle an everyday account query; a payment intermediary can examine a transaction within its own service; an offshore issuer may consider conduct within its licensing scope. Those are separate processes with different powers. None should be treated as an Australian regulator’s guarantee that a disputed casino balance will be recovered.

Consumer protection also depends on which event caused a loss. A payment sent to the wrong cryptocurrency network can become irreversible before the casino has any funds to credit. A card transaction may have its own dispute arrangements through the card issuer, but a card dispute is not a substitute for resolving a casino’s game or account decision. An unresolved identity check creates yet another evidentiary issue.

In practice, establish what happened at each stage: the payment instruction, movement of funds, account credit, subsequent game balance and any withdrawal request. Keeping these events separate makes a complaint clearer and prevents a blockchain transaction hash from being mistaken for proof that the operator approved a cash-out.

Keep transaction and support records when challenging a payment

For any existing dispute, preserve records before changing account details or losing access to a message thread. A clear chronology is more useful than a long description of how unfair the outcome feels. Make a copy of any relevant terms as they appeared when the disputed transaction or decision occurred, then tie each document to a specific event.

1. Record the transaction. Keep the date, amount, currency, payment method, reference number and, for cryptocurrency, the transaction identifier and network actually used.
2. Separate payment stages. Record whether money left the funding service, reached the nominated address, appeared in the casino balance and later became part of a withdrawal request.
3. Retain account correspondence. Save the support ticket, chat transcript, reason given for a hold and any requested identity documents, while avoiding unnecessary distribution of sensitive documents.
4. Ask for a specific resolution. Identify the transaction and the action sought rather than submitting unrelated issues as one complaint.

If verification is involved, the account and identity-check section explains the distinction between currency choice, a new payment method and a first-withdrawal review. Before sending personal documents, consider the sensitivity of the material and the legitimacy of the communication channel. A support transcript can record what was requested; it does not itself prove that every request was necessary.

A bank, card issuer or wallet service may have a separate procedure for the transaction it processed. An offshore licensing body’s complaint mechanism, where one is available, is a further route tied to its own authority. Keep originals and provide copies as required; a consistent timeline will help explain the claim whichever channel applies.

Complaint evidence and account controls serve different purposes

A payment complaint is easier to assess when the record identifies the transaction, the amount, the payment method, the account currency and every status change. Keep the relevant terms and support messages together with dates, because the evidence for one cash-out can differ from the evidence for another even when both involve the same account.

Complaint totals or overall scores should not replace the details of a specific case. A useful record shows what was requested, what documents were supplied, whether the payment was approved and whether funds entered the bank, wallet or blockchain network. Those steps make it easier to separate an account decision from later payment-provider processing.

LevelUp also includes deposit, wager and loss limits, a time-out option and self-exclusion. Those controls can address different points in a gambling session: spending ceilings, the amount risked over repeated bets and access to the account during a break. Their presence is relevant to the product’s design, while actual use and effectiveness depend on the person and the circumstances.

For an existing complaint, focus on the transaction itself rather than a general score. The relevant points are the amount, payment method, account status, applicable conditions and correspondence tied to the case. A clear timeline makes it easier to see whether the unresolved step sits with account verification, the casino’s payment decision or an external payment provider.

The Anjouan record covers the LevelUp domain

The Anjouan Gaming Authority’s register lists Novatrix SRL as the holder of B2C licence ALSI-202508056-FI2. The record explicitly includes levelupcasino.com among its covered domains. Its stated issue date is 25 August 2025 and its expiry date is 24 August 2027. That direct domain entry distinguishes the current LevelUp casino from similarly named services or unrelated websites that might quote a company’s licence without belonging to its listed domain group.

Novatrix SRL identifies itself in the casino’s current footer and gives Costa Rica company registration number 3-102-893958. Corporate registration, a casino licence and authorisation to offer a product in a customer’s country are separate matters. The Costa Rican company record is an operator identity detail; the Anjouan listing is a gambling authorisation from its issuing jurisdiction; neither legal fact changes the Australian prohibition described above.

The domain-level match is the most useful part of this record for entity identification. It links the casino’s public address to a specific operator and licence. It does not supply an Australian approval, a compensation fund or a payout guarantee, and it should not be interpreted as doing so.

Novatrix also appears in Tobique’s holder register

The Tobique Gaming Commission’s public holder list identifies Novatrix S.R.L. as a B2C holder with a listed term through 13 March 2027. The LevelUp Casino footer gives Tobique licence number 0000002. The public holder list names the company but does not connect that particular number and the levelupcasino.com domain in the same explicit way as the Anjouan register.

This distinction is about the scope of each record, not a conclusion that the corporate entry is invalid. The Anjouan record provides an exact match between licence number, operator and domain. The Tobique public holder information provides a match to Novatrix, while the casino supplies the number attributed to its own operation. A domain-specific conclusion requires a domain-specific entry or equivalent issuer record.

Older Australian enforcement material associated Level Up Casino with Dama N.V. The casino’s current footer and the current Anjouan registration instead identify Novatrix SRL. Treat the older company name as a historical operator reference; combining Dama-era details with Novatrix’s present licence documents would give a misleading picture of the current entity.

• Use the actual casino domain when distinguishing the brand from similarly named sites.
• Check that the company named in a legal record matches the present operator rather than a past corporate structure.
• Keep a licence issuer’s stated scope separate from any different country’s consumer-protection rules.

Australian gambling-tax treatment depends on circumstances

For ordinary recreational gambling in Australia, winnings are generally not assessable income and gambling losses are generally not deductible. Different treatment can arise when gambling forms part of a business. The distinction depends on the person’s activity and circumstances rather than on the branding of the gambling site or the currency in which a balance is held.

Cryptocurrency creates an additional record-keeping issue: movements in the value of an asset and later transactions may have tax consequences separate from the gambling result. Neither a displayed AUD balance nor a crypto withdrawal is enough, on its own, to determine a person’s tax position. Keep relevant transaction records and consult a qualified Australian tax professional for advice on individual circumstances.

Tax treatment also does not decide whether an online casino may lawfully serve Australian customers. These are separate questions: Australian gambling-service restrictions regulate supply, while taxation examines the facts of a taxpayer’s activities.

Common questions

The domain record is clear; Australian access remains prohibited

LevelUp Casino’s current operator is Novatrix SRL, its Anjouan entry names the casino domain, and Tobique lists Novatrix as a B2C holder. These records answer concrete questions about identity and offshore authorisation. They do not override Australia’s ban on online casino services or guarantee a remedy for an Australian customer’s dispute. The most useful safeguards in an existing complaint are a clear transaction trail, the terms relevant to the event and a clear distinction between a payment-provider issue and a casino decision.

Read next

• LevelUp product overview
• Fiat and crypto payment mechanics
• Identity checks and account controls

Created by the ”Levelupcasino2.org” editorial team.